Quote Policy & Procedure
Please carefully review our Quote Policy. This policy will apply to any quote you place with us.
QUOTE SUBMISSION:
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To submit a quote, log in to your account and use the Quote Cart, accessible from most product pages.
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Parts that are not in stock cannot be added to the Quote Cart. For these items, please email your request to Quotes@Duallane.com.
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Our Quotes Team will acknowledge receipt of your request and begin processing it within 1 business day.
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If our team has any questions, or if you need to follow up on a submitted quote, please include your Quote Number in the subject line and email Quotes@Duallane.com.
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For shipping quotes, please provide the delivery address in the Comments section. If no address is specified, the default account address will be used unless otherwise noted.
QUOTE EXPIRATION:
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General parts quotes are valid for 7 days.
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LTL freight quotes are valid for 72 hours.
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Pricing is subject to change after the quote expires.
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Parts listed in a quote are not reserved and availability may change at any time.
PAYMENT TERMS:
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Full payment is required at the time of order placement.
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Orders will not be processed or released for shipment until payment has been received in full.
EXCLUSIONS:
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The quote does not include taxes, duties, customs fees, or any additional charges imposed by regulatory authorities.
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Duallane Truck Parts is not responsible for any delays caused by freight carriers, acts of nature, or unforeseen circumstances beyond our control.
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Any modifications, special handling requests, or additional services must be requested in writing and may result in additional charges.
For details on returns, please review our Return & Refund Policy.
By placing an order, you acknowledge and agree to the terms and conditions outlined in this Quote Policy.
QUESTIONS
If you have quotes questions, you may contact us by:
- Email: support@duallane.com
- Phone: 1.877.DL.ORDER